Complaints and Feedback

We are always considering how we can improve the educational experience for boys and whānau/families and we value your feedback.

If you wish to raise a concern or lodge a complaint, please email feedbackandcomplaints@dilworth.school.nz OR fill out and submit the complaint form below.

Complaint Form

Filling out and submitting a complaint form is a formal way of letting someone know you are not satisfied or unhappy with something about or at Dilworth. It might be about a particular experience with a person at Dilworth, a class or a rule or a decision that has been made by the school or a perceived breach of policy.
Complaints are an important way of making sure Dilworth is constantly improving and giving students the best experiences possible.
After filling out this form, we will listen to you and your problem and work on a solution.

You can ask a member of your whānau/family or a staff member to help you with this form.

First Name Required

Last Name Required

Contact Number Required

Email Address Required

Address

Address 1

Address 2

City

State/Province

Country

Postal Code

Do you have a particular Dilworth staff member you would like to speak to about your complaint? You can also tell us if there is someone you would prefer not to speak to.

I would like to be contacted by (tick any box) Required

Phone

In-writing

In-person

Tell us about your complaint here. e.g. What happened? When did it happen? Where did it happen? Who was involved? Required

What would you like to see happen? (What would make the problem better?) Required

Is there anything else you would like us to know?

If your complaint is anonymous Dilworth will still try to manage the complaint as best we can with the information you have provided. Please confirm that you have read the acknowledgement below. Thank you. Required

Yes

Acknowledgement

Once we have received your complaint we will:

Take immediate action if there is a risk of harm to a child or young person.
Acknowledge all complaints within 48 hours (2 business days) of receipt but no later than 5 business days following a complaint notification.
Identify the appropriate person to manage your complaint. This person will be identified as your contact person. You can tell us if you wish to have a different contact person.
We may ask you to provide more information to help us understand the complaint.
If your complaint involves a member of staff, we will contact them and ask them to comment and provide any relevant information. We will keep your name and contact details confidential during this process.
Keep you informed throughout the stages of the complaint and handling process.
Investigate the complaint and advise you of the outcome.

What if I'm not satisfied with the outcome?

You can ask for a review of the complaint and we will assign the process to a different set of staff members.
Contact feedbackandcomplaints@dilworth.school.nz OR post to Complaints, Dilworth School, Private Bag 28-904, Remuera 1541, Auckland.

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